Indian Trail hosted a meeting on February 10, 2021 where the SWA representatives and Commissioner McKinlay attended to discuss the current waste contract, review service options as well as to answer resident questions and concerns. The meeting was the direct result of a community petition that was submitted to SWA Board, as well as to the Board of County Commissioners. There were some technical difficulties during the meeting with audio, so the meeting video is not helpful to review what was presented. There were a handful of residents who attended in person and another handful that attended via Zoom. To review the presentation, see the slide show below. To download the .pdf presentation see the link
Solid Waste Authority 
Page 1 
Page 2 – Collection Authority 
Page 3 – Collection History 
Page 4 – 6 Cubic Yard Limit 
Page 5 – Service Guideline Facts 
Page 6 – Program Procedures 
Page 7 – Reasons for Pile not being picked up 
Page 8 – Services Summary 
Page 9 – Program to Date 
Page 10 – Higher Level Service Potential Options 
Page 11 – Provide Higher Vegetation Collection 
Page 12 – Recent Bid Results 
Page 13 – Conduct a New Generation Study 
Page 14 – Effects 
Page 15 – Track Volume Placed at each home 
Page 16 – Review 
Page 17 – Effects 
Page 18 – Final Thoughts 
Page 19 – Final Thoughts continued 
Page 20 – Contact Customer Service
On March 10, 2021, SWA sent a letter to all residents which is below as well as sent a brochure with it with tips for trash and debris pick up. To review see the slideshow below. To download the pdf’s, see the links.
For those who want a more detailed analysis of the services contract and other options that were discussed, you can read this memo to Commissioner McKinlay from SWA Director. https://www.bettyargue.com/wp-content/uploads/2021/03/Acreage-Service-Options-1-7-2021.pdf
Important note: If your debris pile meets the requirements and has been skipped, please report it immediately. If the service provider has skipped the pick-up, they will be required to pick it up within 48 business hours. Otherwise, they will be fined according to their contract. Leaving it and adding to it the following week doesn’t give you the double allotment and could put you in a situation where now you don’t comply with the maximum 6cy – 1 pile requirement. If you have any questions or concerns, you should always call SWA customer service at 561-697-2700.
You can also document by filling out the contact form https://www.swa.org/FormCenter/Customer-Service-4/Contact-Customer-Services-48
or by sending an email to ContactCIS@SWA.org
To learn more about Solid Waste Authority, this is their website https://www.swa.org/
The problem is they do not fulfill their agreement. We follow all the rules and they don’t pick up timely. Even regular garbage. Our day is Tues and Friday. On Tuesday they skip our street regularly. They used to answer the phone now they only take messages so you have no proof you even called. When you put a small under the limit of yard debris they don’t pick up for weeks. Then you have to store excess in your yard or take to dump and pay. It is just wrong….we have lived here since 1992 and never had issues until the new contract. Something is amiss and no one seems to cate.
Every time they skip you for any service, it should be reported immediately. This is the only way for SWA to track the contractors not fulfilling their contract. Here is a link for contact information to submit your complain in writing. If you do not receive service within 48 business hours, you need to escalate the complaint. If you have continued problems, please email our County Commissioner Melissa McKinlay at mmckinlay@pbcgov.org https://www.swa.org/543/Contact-the-SWA